Privacy Policy

What Information We Collect

We only collect information that's essential for providing our marketing strategy services. Here's what we gather and why:

We never collect sensitive personal information like financial account details, health records, or personal identification numbers unless absolutely necessary for a specific project requirement.

How We Use Your Information

Your information serves specific, practical purposes in our business relationship:

• Service Delivery: Creating customized marketing strategies, conducting market analysis, and providing ongoing consultation
• Communication: Project updates, scheduling meetings, sharing results, and responding to your questions
• Business Operations: Managing contracts, processing payments, and maintaining accurate project records
• Service Improvement: Understanding what works best for our clients and refining our approach based on real results
• Legal Compliance: Meeting our obligations under Taiwan business regulations and international data protection standards

We don't use your information for automated decision-making or profiling. Every strategy recommendation comes from human analysis and professional judgment.

Information Sharing and Disclosure

We're selective about who sees your information. Here are the only situations where we share data:

Authorized Third Parties

Sometimes we work with trusted partners to deliver better results for your projects. This might include specialized analytics firms, design contractors, or technology platforms. These partners are bound by strict confidentiality agreements and can only use your data for the specific services they're providing.

Legal Requirements

If required by Taiwan law enforcement or regulatory authorities, we may need to disclose information. We'll notify you about such requests unless legally prohibited from doing so.

Business Transitions

In the unlikely event that Cognitwisely is acquired or merges with another company, your information would transfer to the new entity under the same privacy protections outlined in this policy.

What we never do: We don't sell your information to marketers, share it with unrelated businesses, or use it for purposes you haven't agreed to.

Your Privacy Rights

You have significant control over your personal information. Here's exactly what you can do:

To exercise any of these rights, simply contact us using the information provided at the bottom of this policy. We'll respond within 30 days and won't charge fees for reasonable requests.

How We Protect Your Information

Data security isn't just about technology — it's about creating systems and practices that keep your information safe at every step.

Technical Safeguards

• Encrypted data transmission using industry-standard SSL certificates
• Secure cloud storage with access controls and regular security updates
• Multi-factor authentication for all team members accessing client data
• Regular security audits and vulnerability assessments
• Automated backups with encryption at rest

Operational Security

• Limited access to personal information based on job responsibilities
• Regular privacy and security training for all team members
• Secure document handling procedures for physical and digital materials
• Clear data retention schedules to minimize unnecessary information storage
• Incident response procedures for addressing potential security breaches

While we implement strong security measures, no system is completely foolproof. If a security incident affects your information, we'll notify you promptly and explain what happened, what information was involved, and what steps we're taking to address the situation.

Data Retention and Deletion

We keep your information only as long as we need it for legitimate business purposes:

Active Projects

During active consulting engagements, we retain all project-related information to deliver effective services and maintain continuity in our work together.

After Project Completion

We keep essential project records for three years after completion to support warranty obligations, answer questions about past work, and comply with Taiwan business record requirements. This includes contracts, key communications, and project deliverables.

Marketing Communications

If you've subscribed to our newsletters or marketing updates, we keep your contact information until you unsubscribe or request deletion.

Legal Hold Situations

In rare cases involving legal disputes or regulatory investigations, we may need to retain information longer than our standard schedules require.

When retention periods expire, we securely delete your information from our active systems and backup storage. You can also request earlier deletion in most circumstances.

International Data Transfers

Our primary operations are based in Taiwan, but we sometimes work with cloud service providers and business partners located in other countries. When your information travels internationally, we ensure it receives the same level of protection:

• We only use service providers that meet international data protection standards
• Data processing agreements include specific privacy and security requirements
• We conduct regular reviews of international partners' security practices
• Cross-border data transfers comply with applicable privacy laws in both Taiwan and destination countries

If you have concerns about international data transfers affecting your information, please contact us to discuss alternative arrangements that might be available for your specific situation.

Cookies and Website Technologies

Our website uses cookies and similar technologies to provide better user experiences and understand how people interact with our online content.

Essential Cookies

These cookies enable basic website functionality like secure connections, form submissions, and session management. They're necessary for the website to work properly.

Analytics Cookies

We use analytics tools to understand website traffic patterns, popular content, and user behavior. This information helps us improve our website and create more relevant content.

Preference Cookies

These remember your choices about website settings, language preferences, and other customization options to enhance your browsing experience.

You can control cookie settings through your browser preferences. Blocking certain cookies might affect website functionality, but you'll still be able to access most of our content and services.

Changes to This Privacy Policy

We review and update this privacy policy annually or when significant changes occur in our business practices or legal requirements. When we make material changes that affect how we handle your information, we'll notify you directly via email and post the updated policy on our website.

Minor updates for clarity or legal references may be made without individual notification, but we'll always indicate the revision date and provide a brief summary of changes on our website.

If you disagree with policy changes that affect your existing information, you can request data deletion or discuss alternative arrangements before the changes take effect.